Cisco Services You Can Count On
ZCare Support Services bring the ScanSource experience and collaboration expertise to Cisco services! By purchasing ZCare Support for your collaboration hardware, you have access to our on-site, nationwide collaboration experts who love the work they do to support our resellers. That’s right, our ZCare team knows its partners – and is an on-site team that you can contact directly, 24/7, to serve as your personal TAC Team when you add ZCare Support to your collaboration deals.ScanSource ZCare Support Features
Comprehensive solutions
Dedicated project management and installation teams that deliver solution designs, including network assessments
Dedicated support team
Pre-sale engineering, account support, and contract management teams
Proactive reporting
Contract management and contract support delivered reporting
Advanced replacement service
RMA process, delivery and collection, EOL statement
End-to-end implementation
On-site engineers that support implementation by setting up hardware and software, training users, and transferring knowledge
24/7 online access and support
Around-the-clock access to our team and your existing support tickets, including remote diagnostics, an online knowledge base, and post-sale support assistance
To speak to a ZCare technical support team member, please contact:
Phone: 215.489.3311 or US Toll Free: 888.4-ZCARE-4 (888.492.2734)
Video Test #: IP zcare@scansource.com
ZCare email: zcare@scansource.com
Cisco Service: 800.553.2447 (Option 3)
Resources for ZCare Support Services
Open a Support Ticket
You can rest easy knowing that our world-class ZCare technical support is available 24/7 to take care of any equipment issues that arise. Whatever you need, we’re here to help.
ZCare Call Route Guide
Understand the cycle of a ZCare Support Call — and how our team navigates your support!
